Questions? We have clear answers.

Choose based on usage and location. SPRING is a countertop reverse osmosis system with no permanent plumbing modifications. FLOW is installed under the sink. STORM attaches to the shower and does not produce potable water. For well water, off-grid installation, or a specific situation, water analysis and configuration validation are recommended before purchase.

SPRING treats drinking water at the counter and can dispense water at room temperature or hot depending on the configuration. FLOW treats drinking water under the sink, without a conventional tank and without an electric pump on the currently documented version. STORM is reserved for shower water and should never be presented as a drinking water system.

Water undergoes pretreatment steps, then passes through a semi-permeable membrane that separates some of the dissolved substances from the treated water. A portion of the water is used to flush out what has been separated. Actual performance depends on the inlet water, pressure, temperature, flow rate, installation, and the condition of the cartridges, among other factors.

No. No household appliance should be presented as removing all contaminants in all situations. Capabilities vary depending on the model, its configuration, the installed cartridges, and usage conditions. If you are concerned about a specific contaminant, request a water analysis and performance documentation corresponding exactly to the model in question.

Yes, the currently documented SPRING configuration can dispense room temperature or hot water. Setting availability depends on the model. Hot water can cause burns: use controls according to the manual and supervise children.

The currently documented FLOW version operates without an electric pump or conventional tank. However, it connects to the cold water supply, drain, and a dedicated tap. Always check the specifications and manual of the model actually ordered.

No. STORM is a shower filter only. It is not designed to produce drinking water, treat microbiologically unsafe water, or replace a certified device for a specific contaminant.

OFF GRID refers to a configuration adapted to a particular situation rather than a universal device. The water source, available analysis, desired flow rate, energy, and site constraints must be evaluated before defining a solution or price.

Yes. The process separates the treated water from a concentrated stream that must be discharged. The exact proportion varies depending on the model and operating conditions; it should not be advertised without verified data for the specific configuration.

Filtration targets specific substances or characteristics of water depending on the technology used. A water softener is primarily designed to reduce hardness by acting on calcium and magnesium. Therefore, a point-of-use reverse osmosis system does not automatically replace a whole-house water softener.

No. A stage can refer to very different technologies, media, and capabilities. Instead, compare the intended use, substances handled, operating conditions, capacity, maintenance, and documentation corresponding to the exact model.

SPRING is designed for countertops and does not require permanent plumbing installation. Place it on a stable surface, use a compatible power outlet and supply with the model, then follow the preparation sequence indicated in its manual.

FLOW requires a connection under the sink to the cold water, drain, and dedicated faucet. Someone comfortable with residential plumbing can follow the manual, but professional installation is preferable if there are any doubts about the connections, local codes, or available space.

Compatibility depends on the thread, available space, and fittings already installed. Exact dimensions and universal compatibility should not be assumed. Compare your installation to the model's specifications or send us a photo before ordering.

Yes, when the manual requests it. Initial rinsing prepares the cartridges and flushes out fine particles that may result from manufacturing. Follow the specific procedure and duration for your model; do not use a generic duration found for another appliance.

SPRING and FLOW are designed for cold, already potable water from a municipal network or a verified potable source. The documented temperature range for the cold water supply is 4 to 38 °C. They do not automatically disinfect water of unknown microbiological quality.

Immediately turn off the affected water supply, stop using the appliance, and unplug it if the model is powered. Wipe up the water, check only the connections described in the manual, and contact OZANA or a qualified plumber. Do not restart the system until the cause has been corrected.

Measure the appliance, fittings, and the space required to replace cartridges. Also, plan for access to the shut-off valve, drain, and an outlet if the model requires one. Do not block ventilation openings and send us photos and measurements if space is tight.

Use a grounded outlet that meets the manual's requirements and is kept away from splashes. Avoid extension cords and power strips unless explicitly indicated as compatible with the appliance and local electrical codes. If in doubt, consult a qualified electrician.

As per the current OZANA schedule, the main cartridges for SPRING and FLOW are generally planned for approximately 12 months, the SPRING post-treatment cartridge for approximately 3 months, and the STORM cartridge for approximately 6 months. Earlier replacement may be necessary depending on water quality, usage, observed flow, and model indications.

An unusual decrease in flow rate, a persistent change in taste or odor, an equipment alert, or reaching the recommended service life may warrant an inspection. These signs do not identify a contaminant; if in doubt about the safety of the water, stop consuming it and have it analyzed.

Use the exact system name and code indicated on the cartridge or in its manual. Visual resemblance does not guarantee compatibility. If in doubt, send us the model, a photo of the label, and, if possible, your order number.

A bundle groups together the cartridges intended for a given maintenance cycle according to the indicated system. The exact contents, quantities, and compatible codes are displayed on the bundle's product page at the time of purchase. Please check these elements before ordering, especially if your device was purchased during a different period.

Clean the exterior with a soft, slightly damp cloth. For tanks, pitchers, and removable parts, follow the model’s manual. Do not use abrasive cleaners, solvents, or unauthorized disinfectants, and never immerse an electrical base.

Before departure, follow the shutdown and drainage instructions specific to your system. Upon return, inspect fittings, clean designated parts, and perform the recommended flush before drinking the water. If the unit has been unused for a long time or if the water has an abnormal odor, contact us before putting it back into service.

The volume processed is not the only factor. Elapsed time, periods of stagnation, water quality, and storage conditions also matter. Observe the model's specific duration and seek advice before reusing a cartridge that has been inactive for a long time.

Similar shapes or dimensions do not guarantee compatibility, watertightness, or performance. Only use a cartridge explicitly indicated as compatible with your OZANA system and check the model code before installation.

The body continuously loses water, notably through breathing, perspiration, and urine. Drinking water helps to replace these losses, and water hydrates without adding calories. Water that you enjoy the taste of can simply make the habit easier; it is not a promise of additional medical benefit.

There is no single amount that is suitable for everyone. Needs vary depending on age, size, diet, physical activity, heat, pregnancy, breastfeeding, and health status. Drink regularly and follow your healthcare professional's advice if a condition or treatment requires a specific amount.

Not necessarily. Drinking water, whether filtered or not, contributes to hydration. Filtration can modify certain characteristics such as taste, odor, or the content of certain substances depending on the system, but it does not automatically make the water more hydrating.

Yes. Reverse osmosis can reduce dissolved minerals such as calcium and magnesium. Health Canada states that a person with a balanced diet does not generally need to take supplements simply because they drink reverse osmosis-treated water. For specific nutritional needs, consult a healthcare professional.

Water requirements may be higher or specific depending on the individual and activity. Always use potable water, keep hot water out of reach of children, and seek professional advice for infants, pregnant individuals, intense athletic activity, or a medical condition requiring precise fluid management.

Yes. Total water intake also includes water from certain foods and other beverages. However, Health Canada recommends making water your beverage of choice, as it hydrates without adding calories, sugar, sodium, or saturated fat.

Both contribute to hydration. Temperature is mostly a matter of preference and context; choosing a pleasant temperature can simply help you drink regularly. Observe precautions specific to hot water.

Depending on the source and system, water may contain natural minerals, disinfectant residuals, and trace substances from the environment, treatment, pipes, or building plumbing. This does not mean the water is unsafe to drink. Consult your municipality's water quality report for information about your system.

Minerals, disinfectant, temperature, network maintenance, stagnation in plumbing, or building materials can affect appearance and taste. A sudden, persistent change or one accompanied by an official notice warrants verification with the municipality, owner, or a laboratory.

A disinfectant may be used to control microorganisms during treatment and in the distribution system. Its taste or odor may be perceptible at low concentrations. However, the presence of a chlorine odor alone does not allow for a complete assessment of the overall safety of the water.

TDS represents the total amount of dissolved matter measured in water, mainly minerals and salts. It does not reveal what substances are present and is not, by itself, a test of potability. A low value does not guarantee the absence of microorganisms or particular contaminants.

No. Two water samples with the same TDS value can have very different compositions. A TDS meter is not a substitute for microbiological analysis or targeted chemical analysis. Use an accredited laboratory when safety or a specific contaminant is a concern.

Hardness primarily comes from dissolved calcium and magnesium. It can promote scale buildup, alter the feel of the water, and impact appliance maintenance. Hardness is not synonymous with contamination, and a reverse osmosis system is not automatically a whole-house softener.

While studies and monitoring programs can detect various substances in certain sources or systems, their presence and concentration are not universal. Building plumbing can also contribute certain metals. Only proper and representative analysis of your water can provide answers for your address.

Well owners are responsible for monitoring their water quality. Health Canada generally recommends microbiological testing at least every six months, while the frequency of chemical testing depends on the region and local risks. Use an accredited laboratory and follow the recommendations of your provincial or municipal authority.

Municipal water that meets applicable requirements generally does not need additional home treatment for health reasons. However, a device may be chosen for certain aesthetic characteristics or a documented need. Consult your municipality's notices and reports before concluding that your water has a problem.

No. An analysis indicates what substances were looked for and at what concentrations. A filter does not reveal what is in the water, and its appearance, taste, or a TDS reading are not enough to confirm potability.

Contact your municipality, provincial or territorial authority, public health unit, or an accredited laboratory. Specify the water source and your concerns, then follow the laboratory’s instructions exactly for collecting, labeling, storing, and transporting the sample.

Not without adequate disinfection treatment and validated configuration for this water. SPRING and FLOW are designed for water that is already potable or whose potability has been verified. If the source or microbiological quality is unknown, stop drinking it, have it analyzed, and follow the advice of the competent authorities.

Always follow public authority directives. Do not rely on a home device to override an advisory. Boil water or avoid consumption exactly as instructed, then follow the flushing and service restoration guidelines when the advisory is lifted.

Water composition, pressure, temperature, flow rate, installation, maintenance, cartridge age, and periods of inactivity influence the result. A value measured in another home or under laboratory conditions should not be considered an identical guarantee for your home.

A certification only applies to the precise product, model, configuration, and claims covered by the certificate. The presence of a certified component does not automatically certify the entire system. Request documentation that exactly matches the model sold before relying on a certification claim.

STORM is a shower filter, not a medical device. It can alter some characteristics of water depending on its cartridge and conditions of use, but OZANA does not claim to treat eczema, hair loss, irritation, or any other medical condition.

Hot water can cause burns. Place the appliance on a stable surface, use the controls and safety devices according to the manual, keep children supervised, and do not place hands under the dispenser during dispensing.

Consult a healthcare professional or public health authority. Infant formula, certain medications, and specific medical conditions may require special instructions that household filtration does not replace.

Compare the results with your health authority's recommendations, then choose only a treatment with documented performance for this substance and for the conditions concerned. A general statement such as "advanced filtration" is not sufficient. In the presence of an immediate risk, stop using water as directed by the competent authority.

No. A temperature or pressure outside the documented limits may reduce performance, damage components, or cause a leak. Check the model values and have an appropriate control device installed when required.

Stop drinking it until the cause is understood. Check public notices, cartridge date, installation, and flushing procedure. If the change persists, contact OZANA and have the water analyzed when a safety issue is possible.

Available destinations, estimated delivery times, and applicable fees are displayed at checkout. For remote areas, commercial addresses, or special circumstances, please contact us before ordering to confirm options.

The conditions displayed at the time of purchase apply to the ordered product. Check the terms and conditions available in the store or contact us with the product and purchase date concerned. Do not ship a return without having followed the procedure communicated by OZANA.

"Sold out" means the item cannot be ordered in the store's current state. "Pre-release" indicates that a product is presented before its regular availability. A date is only confirmed when it is published on the product page or officially communicated by OZANA.

A bundle simplifies planning by grouping expected replacements for a given system and period. It does not replace compatibility verification: always confirm the model, codes, and quantities displayed on the bundle sheet.

Please refer to the product page for each cartridge and its corresponding bundle. Availability may change; if supply continuity is essential for you, please contact us before purchasing to confirm currently available compatible references.

Please contact us as soon as possible with your order number. Modifications or cancellations may be possible before processing or shipping, but are not guaranteed once preparation has begun. The terms and conditions displayed at the time of the request will apply.

Please indicate your water source, the system's name and model, the order number if you have it, when the problem started, and any troubleshooting steps already attempted. Include a clear photo of the installation, label, or displayed message where relevant.

Refer to the product sheet, the documentation provided in the packaging, or ask the OZANA team for the exact documentation. Always use the manual corresponding to the full name and version of your device.

Use the Contact page and describe your needs precisely. For a treatment recommendation, if possible, attach a recent water quality report. For an urgent safety concern, first follow the guidelines of your municipality, province, or a qualified professional.

Indicate the system name, the code visible on the cartridge, the order number if available, and attach a clear photo of the label. Do not rely solely on the color or shape of the component.

Please specify the model, water source, installation date, date of last replacement, when the issue started, and steps already attempted. Include photos of the installation and any relevant analysis results, without providing unnecessary personal information.