Extended warranty

Better water. Lasting peace of mind.

Add an OZANA Extended Warranty to your system when it is offered and receive the additional protection described in your purchase confirmation, beyond the limited warranty included with the product.

What is covered

During the Extended Warranty period, OZANA covers eligible defects affecting the normal operation of the device. Depending on the product and the nature of the problem, protection may cover:

• internal mechanical components;
• electronic components;
• the control and display system, where applicable;
• integrated pumps, valves and electrical components, where applicable;
• functional failures attributable to a covered defect;
• parts and authorized labour required for a covered repair.

When repair is not reasonably possible, OZANA may, depending on the circumstances and in accordance with the applicable terms, replace the product or component concerned with an equivalent.

Protection suited to your system

What is not covered

The Extended Warranty does not cover routine maintenance or items with a limited service life. The following are excluded when the exclusion is relevant to the problem:

• filters, cartridges, RO membranes, filter media and other consumables;
• normal wear and the normal decline in filter performance;
• cosmetic damage that does not affect operation;
• damage caused by impact, a fall, an accident or freezing;
• damage caused by water pressure or temperature beyond specifications;
• water, installation or operating conditions incompatible with the system;
• excessive scale, sediment or contaminant buildup attributable to unsuitable conditions;
• incorrect installation, unauthorized modification or unauthorized third-party repair;
• use of incompatible parts or cartridges that caused the defect;
• commercial or industrial use of a product sold for residential use;
• intentional damage or damage caused by gross negligence.

Are filters covered?

No. Filters, cartridges and membranes are consumables that must be replaced periodically. Their service life varies with consumption, water quality, contaminant concentration, pressure and operating conditions.

The Extended Warranty protects the system, not the normal wear of its filtration components.

Length of protection

The OZANA Extended Warranty is valid for the period stated at purchase. When sold as an extension of the complimentary OZANA warranty, the additional coverage begins when that warranty ends, unless a different start date was clearly presented at purchase.

The order confirmation or warranty certificate states the exact period applicable to the product.

How to make a claim

Having a problem with your device? Our team will assist you directly.

Rights and remedies provided by applicable laws remain available.

What you will need

To request Extended Warranty service, keep:

• your order number and proof of purchase;
• the Extended Warranty purchase confirmation;
• the product serial number, where applicable.

The Extended Warranty must have been purchased for the product involved in the claim.

Product maintenance

To keep your system in proper working order, follow the operating and maintenance instructions, including:

• replacing filters at the recommended intervals;
• using the product under the intended conditions;
• observing temperature and pressure limits;
• performing the required flushes;
• not modifying the system;
• following installation instructions.

The mere fact that maintenance is required does not automatically justify denying a claim. Any denial related to improper maintenance must be connected to the defect concerned.

Transferring the warranty

When the terms presented at purchase allow it, the Extended Warranty may be transferred to a new owner during its validity period, subject to the original proof of purchase and warranty certificate. A transfer does not extend the original term.

Cancelling the Extended Warranty

You may cancel your Extended Warranty contract without charge or penalty within 10 days after entering into it, in accordance with the rules applicable in Quebec. To request cancellation, use our Contact page and include your order number and the Extended Warranty concerned.

This option is separate from any other right you may have under the law.

Legal warranties continue to apply

The OZANA Extended Warranty is additional protection offered for a fee. It does not replace, reduce or limit any warranty provided by law.

The law provides a warranty on the goods you purchase or lease: they must be fit for normal use for a reasonable length of time.

You are not required to purchase an OZANA Extended Warranty to benefit from applicable legal warranties. The complimentary warranty included with your product also remains applicable according to its term and conditions.

General Extended Warranty terms

Covered product

The OZANA product identified on the order confirmation or Extended Warranty certificate.

Term

The period stated at purchase and on the Extended Warranty confirmation.

Start of coverage

Depending on the plan purchased, when the applicable complimentary warranty ends, unless a different start date was clearly presented at purchase.

Territory

Canada, unless otherwise stated.

Beneficiary

The original purchaser or the owner to whom the Extended Warranty was validly transferred.

Service

OZANA must first authorize any request before an external repair is performed. Work ordered from a third party without prior authorization is not covered, except where the law provides otherwise.

Limitation

The Extended Warranty covers only the defects and situations expressly stated in the contract and does not limit any right or remedy that the consumer cannot legally waive.